Refund policy

Return Window

We accept return requests within 7 days of the delivery date. If 7 days have passed since you received your order, we regret that we will be unable to offer a return.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

• The saree must be unused, unwashed, and unworn.
• All original tags and packaging must be intact and attached.
• The item must be in the same condition in which it was received.
• Items that show signs of use, staining, damage, or missing tags will not be accepted.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Items purchased during a sale or promotional event.
• Items marked as final sale at the time of purchase.
• Gift cards.

How to Initiate a Return

1. Contact us at 6290181592 or email us at threadsofbengalofficial09@gmail.com within 7 days of receiving your order.
2. Share your order number, reason for return, and video proof along with photographs of the product clearly showing the issue.
3. Our team will review your request and respond within 2 business days.
4. Once approved, we will share the return pickup details or a return shipping address.
5. Please pack the item securely in its original packaging before handover to the courier.
6. Please note: Video proof is mandatory in order for an item to be elligible for return.

Return Shipping

For returns due to a defective, damaged, or incorrect item received, return shipping will be arranged and covered by Threads of Bengal Private Limited. For all other return reasons, the return shipping cost will be borne by the customer.